Your Purchase is Protected

Good to Grow Guarantee

Your plants are guaranteed to arrive healthy and ready to grow! Any cosmetic damage from shipping, like brown or torn leaves, will not affect the health of your plants, and plants will bounce right back after being thoroughly watered and planted. If you are not satisfied with your plant within the first 5 days, please contact Customer Support.

30-Day Warranty

If your plant does not thrive within 30 days of receiving your order, contact Customer Support. We will review your concerns and provide a one-time replacement if necessary. You will be responsible for shipping costs of the replacement plant.

Extend Your Plant Protection

Purchase a 1-Year Warranty

Plants can perish for many different reasons, which is why we offer a one-year, one-time replacement warranty (shipping cost not included), available at time of checkout. Our optionally purchased 1-Year Warranty covers issues with your plants within the first 365 days of your online order.

To submit a claim, please use our Contact Us form. Our team will review your concerns, and if necessary, we’ll provide a one-time replacement (shipping costs not included). Please note that photos are required for each plant submitted under the guarantee. Detailed information about the required photos can be found on the Contact Us form.

Note: Refunds will not be given when redeeming your warranty. Replacement plant shipping costs and taxes are at the customer’s expense. Each item in the customer's order is eligible for a one-time replacement. The 1-Year Warranty does not cover plants purchased outside their recommended growing zones or damage caused by neglectful care, improper planting, extreme weather, animals, or other external factors. Additionally, damage caused by the customer or another individual is not included in the guarantee.

Please Note

Plant Right Away!

Do not leave your plant in the shipping box or container. If your plants are wilting, they can easily be revived by thoroughly watering them. Most plants will bounce right back from shipping.

Shipping plants may cause some leaves and branches to break. You may find some leaves and even soil in the package from shipping. Please don't be alarmed. This is normal and will not affect the health of your new plants.

If your plants arrive damaged, we must be notified within 5 days of delivery with photos of damaged plants and damaged packaging. Submit your claim and photos through our contact form.